Home Teaching program Schedule Faculty Cooperation Course registration Open Doors Registration Contact Information

 

For further information, please contact

Project Manager
Minni Särkkä
Minni.sarkka@tkk.fi


Business Innovation Technology

The course is held at the Otaniemi Campus area in Espoo.


The Aalto University School of Science and the Department of Industrial Engineering and Management announce that:

The 6th annual Summer School in Services SEM2011
will be held in Espoo, Finland
from Sunday August 28th, 2011 to Wednesday August 31st, 2011.

OPEN DOORS EVENTS

Interested in services?

Summer School in Service (SEM2011) is proud to announce
this year’s amazing lectures and interesting company cases.

The OPEN DOOR events are free of charge and open for everyone,
but require registration.

Monday 29, August.

Tuesday 30, August.

08:45-

OPEN DOOR: Keynote lecture
Professor
Christian Grönroos
“Co-creation of value in service. What is it? Does it exist?
Is it an illusion"

OPEN DOOR: Keynote lecture
Professor
Eva Brandt
“Service design: Rehearsing new roles and relations”

10:00

Coffee Break

Coffee Break

10:30-
11:15

OPEN DOOR: Company case
Anni Rouvinen
Development Manager, FIRA

OPEN DOOR: Company case
Kati Lehesmaa
VP Cabin Service, Finnair


Welcome!

The updated schedule for PhD students is:
Abstract submission by: 20th May, 2011
Notice of acceptance: latest 30th May, 2011
Short paper submission: 15th July, 2011

Aalto University School of Science | Department of Industrial Engineering and Management
Otaniementie 17, 02150 ESPOO, Finland

Updated 13.4.2011 by mwik